Return Policy

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At Naturalwyboutiqu, we are committed to ensuring your satisfaction with our interior design and styling services. This Return Policy outlines our policies regarding cancellations, refunds, and returns for both our design services and any products purchased through us.

1. Design Services

1.1 Consultation Services

Initial consultation fees are non-refundable once the consultation has been scheduled and confirmed. If you need to reschedule your consultation, please provide at least 48 hours notice. Cancellations made with less than 48 hours notice will forfeit the consultation fee.

1.2 Design Packages

For comprehensive design packages, the following cancellation and refund terms apply:

• Before Project Commencement: If you cancel before we begin work on your project, you will receive a full refund minus a 10% administrative fee.
• During Concept Phase: If you cancel after we have begun developing concepts but before final approval, you will be charged for work completed up to that point, typically 30-40% of the total project fee.
• After Concept Approval: Once you have approved the design concepts and we have moved into the implementation phase, cancellation will result in charges for all work completed, typically 60-75% of the total project fee.
• During Implementation: Cancellations during the implementation phase will result in full payment for all services rendered, materials ordered, and any cancellation fees from third-party vendors.

1.3 Revision Requests

Each design package includes a specified number of revision rounds. Additional revisions beyond the agreed-upon number will be charged at our standard hourly rate. Revision requests must be submitted in writing within 14 days of receiving the initial designs.

2. Product Returns

2.1 Furniture and Decor Items

For furniture and decorative items purchased through Naturalwyboutiqu:

• Return Window: Items may be returned within 30 days of delivery, provided they are in original condition with all tags and packaging intact.
• Condition Requirements: Items must be unused, unassembled, and free from damage, stains, or alterations.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or was shipped in error.
• Restocking Fee: A 15% restocking fee applies to all returned items to cover handling and processing costs.

2.2 Custom and Made-to-Order Items

Custom-made, bespoke, or specially ordered items are non-returnable and non-refundable unless they arrive damaged or defective. This includes:

• Custom upholstery and fabrics
• Made-to-measure furniture
• Personalized or monogrammed items
• Special order items from manufacturers
• Commissioned artwork

2.3 Final Sale Items

Items marked as final sale, clearance, or discounted are not eligible for return or exchange unless they arrive damaged or defective.

3. Damaged or Defective Items

3.1 Reporting Damage

If you receive damaged or defective items, you must notify us within 7 days of delivery. Please provide:

• Order number and date of purchase
• Detailed description of the damage or defect
• Clear photographs showing the damage or defect
• Original packaging if available

3.2 Resolution Options

For damaged or defective items, we will offer one of the following solutions:

• Full refund including original shipping costs
• Replacement item at no additional charge
• Repair or restoration services if appropriate
• Partial refund if you choose to keep the item

4. Refund Process

4.1 Processing Time

Once we receive and inspect your returned item, we will process your refund within 10-14 business days. Refunds will be issued to the original payment method used for the purchase.

4.2 Refund Amount

The refund amount will include the purchase price minus any applicable restocking fees, return shipping costs, and deductions for damage or missing items. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4.3 Payment Method

Refunds will be credited to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

5. Exchange Policy

5.1 Product Exchanges

We accept exchanges for items of equal or greater value within 30 days of delivery. If the replacement item costs more, you will be charged the difference. If it costs less, we will issue a store credit for the difference.

5.2 Exchange Process

To request an exchange:

1. Contact us with your order number and the item you wish to exchange
2. Specify the replacement item you would like to receive
3. Return the original item in accordance with our return guidelines
4. Once we receive and inspect the returned item, we will ship the replacement

6. Non-Returnable Services and Items

The following are not eligible for return or refund:

• Completed design services and consultations
• Digital design files and plans once delivered
• Custom or made-to-order items
• Fabric samples and material swatches
• Installation and labor services
• Third-party vendor fees and deposits
• Items damaged due to misuse or improper care
• Items returned after the 30-day return window

7. Project Delays and Extensions

7.1 Client-Caused Delays

If project delays are caused by client unavailability, delayed decisions, or changes to approved plans, additional fees may apply for extended project timelines and rescheduling of contractors or vendors.

7.2 Company-Caused Delays

If we cause significant delays beyond agreed-upon timelines, we will work with you to find a fair resolution, which may include fee adjustments or expedited services at no additional cost.

8. Dispute Resolution

8.1 Communication

We encourage open communication to resolve any concerns about our services or products. Please contact us directly to discuss any issues before pursuing formal dispute resolution.

8.2 Mediation

If we cannot resolve a dispute through direct communication, we agree to participate in mediation before pursuing legal action. Mediation costs will be shared equally between both parties.

9. Third-Party Vendors

For items or services provided by third-party vendors, contractors, or manufacturers, their respective return and refund policies may apply. We will assist in coordinating returns and refunds with third parties, but ultimate resolution is subject to their policies and procedures.

10. Warranty Information

10.1 Product Warranties

Many products come with manufacturer warranties. We will provide warranty information and documentation with your purchase. Warranty claims should be directed to the manufacturer in accordance with their warranty terms.

10.2 Service Guarantee

We stand behind our design work. If you are not satisfied with the final result due to errors or omissions on our part, we will work with you to make reasonable corrections at no additional charge, subject to the terms of your service agreement.

11. How to Initiate a Return

To initiate a return or cancellation:

1. Contact us via email or phone with your request
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package items securely in original packaging if possible
5. Ship items to the address provided in your return authorization
6. Retain tracking information for your records

12. Contact Us

If you have questions about our Return Policy or need to initiate a return or cancellation, please contact us:

Naturalwyboutiqu
Studio 13, The Courtyard
100 Villiers Rd
London NW2 5PJ
United Kingdom
Phone: 020 8964 1966
Email: message@naturalwyboutiqu.world

Our team is available Monday through Friday, 9:00 AM to 6:00 PM GMT, to assist with your return or refund request.